Antecedents and consequences of service quality in a higher education context

"This research aims to develop an integrated service quality model in a higher education context. The focus of this research is to study the antecedents, dimensions and consequences of service quality in the context of Central Queensland University (CQUniversity), Australia. The conceptual domain for this study is based on the European Customer Satisfaction Index (ECSI) model and the perception-only measure of service quality. The study used methodological triangulation apporach where both qualitative and quantitative research methods were employed"--Abstract.