Embedding non-technical skills as part of core business in emergency management - final project report

Non-technical skills are increasingly been seen as a vital part of effective performance in industries where there is a high potential for catastrophic outcomes (such as medicine, maritime, aviation and the military). In these industries non-technical skills have become an integral part of core business and a variety of tools and training programs have been developed to support and enhance their use. Emergency management has been somewhat slower to adopt non-technical skills management programs, although such programs are now starting to emerge. The Bushfire & Natural Hazards CRC has been instrumental in facilitating research in non-technical skills over the last 10 years and a reasonable body of work has emerged on non-technical skills. This project draws together much of this body of work by providing an overarching integrative framework and by developing a set of training materials that can be used to train people in emergency management. This set of materials is an important resource that can help the adoption of non-technical skills by agencies so that they come to be seen as core business.