A user-derived evaluation framework for mental health services : does routine outcome measurement satisfy the objectives of service users?

The introduction of routine outcome measures (ROM) in Victorian public mental health services has been criticised for not including domains of interest to consumers. The aims of this project were to review and evaluate questionnaires currently used by public mental health services throughout Victoria to assess the impact services have on the health outcomes of service users and to identify alternative user-derived strategies for service evaluation that can be used alongside existing methods currently used by public mental health services.