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A socio-economic study of platform and carriage crowding in the Australia metropolitan railway industry

report
posted on 06.12.2017, 00:00 by Kirrilly Thompson, Lily Hirsch, S Mueller, Sophia Rainbird
This final report supports the CRC project ‘A socioeconomic study of carriage and platform crowding in the Australian railway industry’ (R2.104). The aim of this document is to synthesise findings from the qualitative and quantitative research around passenger perceptions and tolerance of crowding on Australian metropolitan railways. Our findings intersect with broad customer service issues and passenger experiences, such as seating, carriage design and layout (including handholds, and longitudinal or transverse seating arrangements), fares, passenger behaviour, trade-offs and safety. This report presents and explains a model of passenger experiences of crowdedness, consisting of eight multiple and interrelated factors that influence passenger perception, experience and tolerance of crowding. The conclusion to this report includes a list of eight achievable areas for service improvement which could reduce feelings of crowdedness or increase crowding tolerance among metropolitan rail users.

History

Start Page

1

End Page

11

Number of Pages

11

Publisher

Central Queensland University

Place of Publication

Adelaide, South Australia

Open Access

No

External Author Affiliations

Queensland University of Technology; Rail Innovation Australia Pty Ltd; TBA Research Institute; University of South Australia;

Era Eligible

No

Exports

CQUniversity

Exports