Working well strategies to strengthen the workforce of the Indigenous primary healthcare sector CQU.pdf (819.68 kB)

Working well: Strategies to strengthen the workforce of the Indigenous primary healthcare sector

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Version 2 2023-02-20, 04:38
Version 1 2020-03-10, 00:00
journal contribution
posted on 2023-02-20, 04:38 authored by Crystal Jongen, Janya MccalmanJanya Mccalman, Sandra CampbellSandra Campbell, R Fagan
Background: The capacity of the Indigenous primary healthcare (PHC) sector to continue playing a crucial role in meeting the health needs of Aboriginal and Torres Strait Islander Australians is in large part reliant on the skills, motivation and experience of its workforce. While exhibiting many workforce strengths, the sector faces significant challenges in building and maintaining a strong and stable workforce. Drawing on data from one Aboriginal Community Controlled Health Service (ACCHS), this study reports what is working well and what could be improved to strengthen the Indigenous PHC sector workforce. Methods: Using grounded theory methods, interviews with 17 ACCHS staff from a range of organisational positions were transcribed, coded and analysed. This paper focuses on the strategies identified that contribute towards strengthening the Indigenous PHC workforce. Results: Four overarching strategies for Indigenous PHC workforce strengthening were identified. These were Strengthening Workforce Stability, Having Strong Leadership, Growing Capacity, and Working Well Together. A range of enabling factors at the macro, community, organisational and individual levels were also identified. Conclusion: Indigenous PHC services are already implementing many important workforce-development strategies that are having a positive impact on the sector. There are also several persistent challenges which need to be addressed through action at organisational and structural levels. Approaches to workforce strengthening in Indigenous PHC should be tailored to local needs to ensure they address the unique workforce challenges experienced in different contexts. © 2019 The Author(s).


Category 4 - CRC Research Income






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BioMed Central, UK

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CC BY 4.0

Peer Reviewed

  • Yes

Open Access

  • Yes

Cultural Warning

This research output may contain the names and images of Aboriginal and Torres Strait Islander people now deceased. We apologize for any distress that may occur.

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External Author Affiliations

Gurriny Yealamucka Health Service

Author Research Institute

  • Centre for Indigenous Health Equity Research

Era Eligible

  • Yes


BMC Health Services Research