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Work intensification and quality assurance: Missed nursing care

journal contribution
posted on 27.02.2019, 00:00 by Eileen WillisEileen Willis, Clare HarveyClare Harvey, S Thompson, M Pearson, A Meyer
This article examines nurses' commentaries from a survey conducted in New Zealand that studied contradictions between quality assurance and work intensification in nursing care. Nurse managers were blamed for either avoiding or not recognizing work intensification affecting quality care delivery. However, the data illustrate key structural issues resulting in missed care that impact on patient safety, rather than a problem directly attributable to managers. Until these structural issues are addressed, missed care and adverse events will continue to affect the quality of care.

History

Volume

33

Issue

2

Start Page

E10

End Page

E16

Number of Pages

7

eISSN

1550-5065

ISSN

1057-3631

Publisher

Lippincott, Williams & Wilkins, US

Peer Reviewed

Yes

Open Access

No

Acceptance Date

01/06/2017

External Author Affiliations

Flinders University; Eastern Institute of Technology, NZ

Era Eligible

Yes

Journal

Journal of Nursing Care Quality