Wanting to be heard : mental health consumers' experiences of information about medication

The complexities accompanying the prescription of antipsychotic medication forpeople experiencing a mental illness have been extensively documented in the literature. The viewsand experiences of consumers of mental health services, however, are almost entirely absent. Thispaper describes the findings of a qualitative study undertaken to examine the experiences ofconsumers, specifically in relation to education and decision making with regards to medication. Thefindings from a focus group conducted with consumers (n = 9) revealed an overall dissatisfaction withinformation provided and the opportunity to participate in decision making. Data analysis revealedfour major themes: information to consumers; acknowledgement and recognition of consumers; rolesof health professionals; and the experience of wellness and adherence. The findings suggest the needfor significant change if the goals of the Third National Mental Health Plan are to be realized.