Emergency managers working at a strategic level play a pivotal role in managing operational
needs as well the needs of political elites engaged in crisis management and
meaning-making. Evaluating emergency performance has been widely regarded as
problematic, in part because of various stakeholder interests and because it is so subjective.
This paper explores the values of personnel working in emergency management
at a strategic level as well as the conditions that limit their effectiveness as they
attempt to align the needs of different stakeholders. The surveys and interviews conducted
suggest that what constitutes success is both subjective and contested by different
stakeholders. There is a need to establish a broader perspective on what
constitutes success when evaluating emergency response.