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Download fileThe neccesary alignment between technology innovation effectiveness and operational effectiveness
journal contribution
posted on 2017-12-06, 00:00 authored by Ricardo SantaRicardo Santa, Mario FerrerMario Ferrer, Philip BrethertonPhilip Bretherton, Paul HylandPaul HylandOrganisations are increasingly investing in complex technological innovations such as enterprise information systems with the aim of improving the operations of the business, and in this way gaining competitive advantage. However, the implementation of technological innovations tends to have an excessive focus on either technology innovation effectiveness (also known as system effectiveness), or the resulting operational effectiveness; focusing on either one of them is detrimental to the long-term enterprise benefits through failure to achieve the real value of technological innovations. The lack of research on the dimensions and performance objectives that organisations must be focusing on is the main reason for this misalignment. This research uses a combination of qualitative and quantitative, three-stage methodological approach. Initial findings suggest that factors such as quality of information from technology innovation effectiveness, and quality and speed from operational effectiveness are important and significantly well correlated factors that promote the alignment between technology innovation effectiveness and operational effectiveness.
History
Volume
15Issue
2Start Page
155End Page
169Number of Pages
15ISSN
1833-3672Location
Maleny, QldPublisher
Australian and New Zealand Academy of Management / eContent Management Pty LtdLanguage
en-ausPeer Reviewed
- Yes
Open Access
- No
External Author Affiliations
Charles Darwin University; Queensland University of Technology; TBA Research Institute;Era Eligible
- Yes