The hierarchical terminology technique : a method to address terminology inconsistency

A review of prior research in the computer-supported cooperative work (CSCW) field found that the terminology and definitions used by researchers were inconsistent, with some terms being defined differently but then used interchangeably. Inconsistency in the use of terminology makes it difficult to determine what technology is being used in the research and where a research study fits into the research field. Authors in many fields describe the problem of inconsistent terminology use. A suitable method for identifying inconsistencies and structuring terminology for greater clarity of terminology use in a given research field was not identified. This paper presents a new method, the hierarchical terminology technique (HTT), which is a form of qualitative content analysis process that extends the idea of concept mapping. HTT was developed for this research problem to structure a hierarchy of terms to expose the relationship between the terms. This technique includes terminology identification, analysis and presentation to show the scope of the research field, and to present terminology and definitions to improve consistency. This technique could be used in other fields of study.