The fourth industrial revolution was revealed at the World Economic Forum in 2016.1 which was then coined as Industry 4.0 in Germany where companies and institutions started adopting technologies to
increase productivity and quality.2 It became an era enabled by more advanced technologies following those used in the first, second, and third industrial revolutions.1 Emerging technologies such as robotics, artificial intelligence, nanotechnology, the internet, and 3D printing are examples of these technologies that promote easier and faster methods of communication and connectivity among users.1 The expected impact of technology adoption on employment has shown that “organisations estimated that machines perform 34% of business-related tasks while humans perform the remaining 66%”.3 However, studies from the Future of Jobs Report found that analytical and creative thinking remain the most important skills for workers, and among the 10 top core skills needed by employers from their workers besides technological skills are
having empathy and active listening when working with others are important.3