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The art of negotiation
journal contributionposted on 2023-02-21, 04:38 authored by Michelle ClearyMichelle Cleary, David Lees, Jan Sayers
Effective communication with consumers, carers and colleagues is the foundation – and at times the primary therapeutic intervention – of quality mental health nursing. Negotiation is a key aspect of effective communication, central to the collaborative process that underpins interprofessional practice and person-centred care (Cleary, Hunt, Horsfall, & Deacon, 2012). Although vitally important, and in contrast to more obvious clinical skills, the art of negotiation can remain hidden and under-appreciated as a ‘soft skill’ (Kroning, 2015). Understanding and fostering negotiation may support the fuller realization of a recovery model of care and contribute to positive stakeholder outcomes.
Number of Pages3
PublisherInforma UK Limited