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The art of negotiation
journal contribution
posted on 2023-02-21, 04:38 authored by Michelle ClearyMichelle Cleary, David Lees, Jan SayersEffective communication with consumers, carers and colleagues is the foundation – and at times the primary therapeutic intervention – of quality mental health nursing.
Negotiation is a key aspect of effective communication, central to the collaborative process that underpins interprofessional practice and person-centred care (Cleary, Hunt,
Horsfall, & Deacon, 2012). Although vitally important, and
in contrast to more obvious clinical skills, the art of negotiation can remain hidden and under-appreciated as a ‘soft
skill’ (Kroning, 2015). Understanding and fostering negotiation may support the fuller realization of a recovery model
of care and contribute to positive stakeholder outcomes.
History
Volume
39Issue
10Start Page
910End Page
912Number of Pages
3eISSN
1096-4673ISSN
0161-2840Location
EnglandPublisher
Informa UK LimitedPublisher DOI
Language
engPeer Reviewed
- Yes
Open Access
- No
Era Eligible
- Yes