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Supplier capabilities and eSourcing relationships: A psychological contract perspective

journal contribution
posted on 14.08.2019, 00:00 authored by Vanita YadavVanita Yadav, M Jaiswal
The forces of globalization have influenced organizations to extend the concept of IT outsourcing to IT-in- tensive business process outsourcing (eSourcing). Most of the research on managing outsourcing relation- ships has focused either on legal contracts or on strategic partnerships. Advocating a different viewpoint, researchers like Rousseau (1995) found that in reality everyday working of contractual relationships was governed by individual’s subjective interpretation and was fundamentally psychological in nature. The objective of this paper is to posit a relationship step model which projects a vital relationship management capability plus psychological contract perspective for eSourcing. It incorporates the stance of relational contract, interorganizational relationship and psychological contract theories. Using the qualitative re- search paradigm, the research model is preliminarily explored with case studies of two eSourcing suppliers. The exploratory results of this research indicate that relationship management capability of suppliers is an important factor shaping the outsourcing value proposition.

History

Volume

2

Issue

2

Start Page

11

End Page

27

Number of Pages

17

eISSN

1938-7865

ISSN

1938-7857

Publisher

IGI Global

Language

en

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

Management Development Institute, India

Era Eligible

Yes

Journal

Journal of Information Technology Research