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Socializing the Human Factors Analysis and Classification System : incorporating social psychological phenomena into a Human Factors Error Classification System

journal contribution
posted on 06.12.2017, 00:00 by S Paletz, Christopher Bearman, J Orasanu, J Holbrook
Objective: The presence of social psychological pressures on pilot decision making was assessed using qualitative analyses of critical incident interviews. Background: Social psychological phenomena have long been known to influence attitudes and behavior but have not been highlighted in accident investigation models. Method: Using a critical incident method, 28 pilots who flew in Alaska were interviewed. The participants were asked to describe a situation involving weather when they were pilot in commandand found their skills challenged. They were asked to describe the incident in detail but were not explicitly asked to identify social pressures. Pressures were extracted from transcripts in a bottom-up manner and then clustered into themes. Results: Of the 28 pilots, 16 described social psychological pressures on their decision making, specifically, informational social influence, the foot-in-the-door persuasion technique, normalization of deviance, and impression management and self-consistency motives. Conclusion: We believe accident and incident investigations can benefit from explicit inclusion of common social psychological pressures. Application: We recommend specific ways of incorporating these pressures into the Human Factors Analysis and Classification System.

Funding

Category 2 - Other Public Sector Grants Category

History

Volume

51

Issue

4

Start Page

435

End Page

445

Number of Pages

11

ISSN

0018-7208

Location

United States

Publisher

Sage

Language

en-aus

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

National Aeronautics and Space Administration (NASA) Ames Research Center, Moffett Field, California; San Jose State University Research Foundation, Moffett Field, California; TBA Research Institute; University of South Australia;

Era Eligible

Yes

Journal

Human factors : the journal of the Human Factors and Ergonomics Society.