Purpose – Social marketing and other types of targeted behaviour change interventions should
appeal to an individual’s personal values in order to improve their effectiveness. However, there is
currently little understanding of what these values are in relation to food waste. The purpose of this
paper is to identify the values underpinning the specific behaviour of plate waste created in a
residential foodservice setting.
Design/methodology/approach – In semi-structured interviews (n¼50) laddering techniques were
used to identify links from behaviours through individual’s rationalisation for that behaviour to their
personal values. The aim of the questioning was to uncover underlying drivers that lead to plate waste
as well as those barriers to reducing it.
Findings – The values identified as being most important are hedonism and self-direction.
The specific aspects of these values for plate waste reduction interventions are not compromising on
the individual’s enjoyment of the meal and meeting their health goals. Effective interventions include
pre-ordering meals, reducing food options provided, reducing plate size, removing food tray and
finally, information campaigns to raise awareness.
Originality/value – The study provides insights into the personal values that influence behaviours
resulting in plate waste. The study is the first to determine the links between this behaviour,
rationalisations for that behaviour and personal values.