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Process improvement and ICTs in Australian SMEs : a selection and implementation framework

journal contribution
posted on 06.12.2017, 00:00 authored by S Nousala, P Ifandoudas, M Terziovski, Ross ChapmanRoss Chapman
This article describes the development, modification and testing of a tool designed to assist small firms in making more appropriate decisions regarding information and communication technology (ICT) selection and implementation. Using a combination of quantitative and qualitative methods, a number of possible tools were initially developed to support firm-based self-diagnostic exercises. Research outcomes from a joint European–Australian research project were regionalised for Australian conditions through collaborative product development with a number of Australian SME manufacturing firms. This article reports on the pilot implementations and the outcomes achieved with these Australian SMEs. These implementations have shown successful outcomes for the trial SME participants and have led to the creation of an online self-assessment tool to allow wider access by interested SMEs.

History

Volume

19

Issue

8

Start Page

735

End Page

753

Number of Pages

19

eISSN

1366-5871

ISSN

0953-7287

Location

United Kingdom

Publisher

Taylor & Francis

Language

en-aus

Peer Reviewed

Yes

Open Access

No

Era Eligible

Yes

Journal

Production planning and control.