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Non-technical skills for emergency incident management teams: A literature review

journal contribution
posted on 05.10.2021, 03:52 by Peter HayesPeter Hayes, Christopher BearmanChristopher Bearman, Philip Butler, Christine Owen
Every year, incident management teams (IMTs) coordinate the response to hundreds of emergency events across Australasia. Larger scale emergencies such as a storms, floods, wildfires, oil spills and chemical explosions can place a lot of pressure on an IMT. Non-technical skills play a central role in the performance of these teams. This article reviewed the broader non-technical skills (NTS) literature before focusing on the NTS required for emergency management. It was found that most NTS frameworks share four to five common skill categories, although there were greater differences at the element and behavioural marker level. A variety of issues were identified in the literature that highlight that emergency management is very different from other domains where NTS systems have been developed. The literature on NTS in conjunction with this set of issues was used to develop a proposed NTS framework for emergency IMTs. This framework comprises 7 skill categories (i.e. communication, coordination, cooperation, decision-making, situation awareness, leadership and coping, stress and fatigue management). The 7 skills can be further delineated into 16 elements and 44 behavioural markers. The framework provides a prototype that can form the basis for further research in this area.

Funding

Category 4 - CRC Research Income

History

Volume

29

Issue

2

Start Page

185

End Page

203

Number of Pages

19

eISSN

1468-5973

ISSN

0966-0879

Publisher

Wiley-blackwell

Language

en

Peer Reviewed

Yes

Open Access

No

Acceptance Date

26/09/2020

External Author Affiliations

Bushfire and Natural Hazards CRC; Cardiff University, UK

Author Research Institute

Appleton Institute

Era Eligible

Yes

Journal

Journal of Contingencies and Crisis Management