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Managing electronic communications: A new challenge for human resource managers

journal contribution
posted on 14.02.2018, 00:00 by B Van Gramberg, Julian TeicherJulian Teicher, A O'Rourke
Advances in information and communication technology are not only changing the way work is conducted but also influencing the development of human resource management (HRM) as a field of practice. In order to understand how HR managers are grappling with this issue we review the misuse of electronic communication in the workplace through the international literature and also recent court and tribunal cases in Australia. In particular, we consider the impact of new communication technologies in blurring of the boundaries between home and work and the way in which this is being dealt with by HR managers. In this paper we draw out the challenge of balancing the interests of employees and organisations, and outline the tension between HR as a strategic partner and employee champion. While not advancing a dystopian view, we argue that in many workplaces new surveillance technologies are being routinely utilised to increase employer control and that such low-trust practices are likely to be counterproductive and may undermine the profession of human resources management. © 2014 © 2014 Taylor & Francis.

History

Volume

25

Issue

16

Start Page

2234

End Page

2252

Number of Pages

19

eISSN

1466-4399

ISSN

0958-5192

Publisher

Routledge, UK

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

Swinburne University; Monash University

Era Eligible

Yes

Journal

International Journal of Human Resource Management