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Making the student voice count: Using qualitative student feedback to enhance the student experience

journal contribution
posted on 02.06.2020, 00:00 by Mahsood Shah, Anja Pabel
Purpose: The purpose of this paper is to outline how qualitative data can be used to gain insights into the experience of different cohorts of students including online and on-campus students. Design/methodology/approach: Qualitative data from student surveys are used to analyse three years of data. The text analytics software Leximancer was used to analyse the qualitative student comments. Findings: Comparing comments of on-campus and online students, the findings indicate that the students had different perceptions in regards to what they rated as best aspects of their course and what needed improvement. Originality/value: The study is based on three years of qualitative comments collected in student surveys. The study is unique, given that previous studies have looked at qualitative comments in general rather than comparing the experience of online and on-campus students.

History

Volume

12

Issue

2

Start Page

194

End Page

209

Number of Pages

16

eISSN

1758-1184

ISSN

2050-7003

Publisher

Emerald

Peer Reviewed

Yes

Open Access

No

Acceptance Date

22/05/2019

External Author Affiliations

La Trobe University

Era Eligible

Yes

Journal

Journal of Applied Research in Higher Education

Usage metrics

CQUniversity

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