Justifying enterprise resource planning adoption

This paper presents a critical approach to the way organizations justify adopting enterprise resource planning (ERP) systems. An earlier critical theory provides a framework for exploring the themes of communication, rationality and domination. Technology, process and organization are forms of domination that may appear in the context of ERP adoption. The literature on the formal and informal (qualitative) justification of information technology investment is reviewed and assessed. The significance of ERP systems is examined and also motives for their adoption. The data used for the study are electronically mediated justifications of ERP adoption that were presented by universities. A content analysis is applied to these data. The paper concludes that, despite reservations about the sensitivity of domination and emancipation to identification and measurement, there is some evidence to suggest people are considered to occupy a subservient role to technology, process and organization.