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Investigating ERP systems procurement practice: Hong Kong and Australian experiences

journal contribution
posted on 27.11.2018, 00:00 by Pak PoonPak Poon, YT Yu
Context: Integration of information systems is now commonly recognized to be a powerful strategic weapon that sharpens the competitive edge of a firm in today’s highly volatile business environment. Such integration can be achieved by replacing the disconnected and incompatible legacy applications by enterprise resource planning (ERP) systems. Along with the remarkable growth of the ERP market, we have seen a number of failure cases of ERP adoption. Such failure cases indicate that not all firms know how to adopt an ERP solution effectively. Objective: To explore and identify crucial practices from real experiences in the Asia–Pacific region that may explain a firm’s success in ERP procurement, with an overt intention toward the formulation of useful lessons that inform practitioners and contribution to advances in software development practices in organizations. Method: A multiple-case design involving three Chinese firms based in Hong Kong and a local firm in Australia was employed. We collected, verified, and analyzed the information about the ERP procurement practice in each subject firm by means of semi-structured interviews, archive reviews, and member checks. Results: We summarized our results in the form of 10 lessons learned, together with observations of how culture seems to have played a part in shaping the practice. Conclusion: Our results offer practical guidelines originated from real cases that are of use for practitioners to improve the ERP procurement process.

Funding

Category 2 - Other Public Sector Grants Category

History

Volume

52

Issue

10

Start Page

1011

End Page

1022

Number of Pages

12

ISSN

0950-5849

Publisher

Elsevier

Peer Reviewed

Yes

Open Access

No

Acceptance Date

17/04/2010

External Author Affiliations

City University of Hong Kong

Era Eligible

Yes

Journal

Information and Software Technology