Civility is one of those words that rings of a bygone era.
It is relegated to that vocabularic archive, along with words
such as ‘cravat’ and ‘whence’. Yet the very notion of civility,
if not the actual use of the word in modern vernacular, is
still very much applicable to present day conduct and still
a central component of productive working relationships.
In the reverse, incivility or uncivil behaviour run contrary
to such productive relationships and promote discord and
workplace disharmony. Uncivil behaviour includes rudeness,
taunting, being unapproachable, rejecting the opinions or
challenging the credibility of others, harassing, or keeping
people waiting (Anthony & Yastik, 2011; Authement, 2016;
Cleary & Horsfall, 2010).