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Identifying and resolving coordinated decision making breakdowns in emergency management

journal contribution
posted on 29.05.2018, 00:00 by JA Grunwald, Christopher Bearman
Effective coordination is an essential part of managing large-scale emergencies. It is important for key personnel in emergency management agencies to be able to identify and resolve breakdowns in coordination quickly and effectively. This paper focuses on how this is done by Australian regional coordinators. Eleven regional coordinators from three emergency management agencies in Australia participated in individual simulated table-top emergency management exercises involving a concurrent semi-structured interview. Results indicated that two breakdown identification strategies were used: internal (information and intuition-based) and external (network). Two breakdown resolution strategies were identified: response and preparedness. Five ‘response’ resolution strategies were employed: delegating representatives, providing additional resources, asserting authority, mentoring staff and replacing disruptive staff. Two ‘preparedness’ breakdown resolution strategies were employed: preplanning and building a cooperative culture. These results contribute to our understanding of how people identify and resolve breakdowns in coordination from the position of operational oversight.

Funding

Category 4 - CRC Research Income

History

Volume

13

Issue

1

Start Page

68

End Page

86

Number of Pages

19

eISSN

1741-5071

ISSN

1471-4825

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

Bushfire & Natural Hazards CRC

Era Eligible

Yes

Journal

International Journal of Emergency Management