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How gaming venue staff use behavioural indicators to assess problem gambling in patrons CQU.pdf (271.94 kB)

How gaming venue staff use behavioural indicators to assess problem gambling in patrons

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Version 2 2022-10-12, 03:53
Version 1 2018-09-19, 00:00
journal contribution
posted on 2022-10-12, 03:53 authored by Nerilee HingNerilee Hing, E Nuske, L Holdsworth
Staff in gaming venues are increasingly expected to identify people with possible gambling problems based on observable behaviour. We report on interviews with 48 venue staff in Queensland, Australia with the goal of assessing whether they feel they can detect patrons with possible gambling problems, and what indicators they use to assess this and to decide whether to intervene. Results showed wide variation in the indicators used by these staff members with only one indicator, aggressive behaviour, reported by the majority. Most contemplated intervening only if patron behaviour is seen as a threat to themselves or others. Venue staff would benefit from clearer direction on indicators of problem gambling behaviour and when to intervene.

Funding

Other

History

Issue

28

Start Page

1

End Page

25

Number of Pages

25

eISSN

1910-7595

Publisher

Centre for Addiction and Mental Health (C A M H)

Peer Reviewed

  • Yes

Open Access

  • Yes

Cultural Warning

This research output may contain the names and images of Aboriginal and Torres Strait Islander people now deceased. We apologize for any distress that may occur.

External Author Affiliations

Southern Cross University

Era Eligible

  • Yes

Journal

Journal of Gambling Issues

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