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Highlighting the benefits of tourism humour
journal contributionposted on 06.12.2017, 00:00 by Anja Pabel, P Pearce
The study considered tourists' perspectives about humour. It explored both the perceived benefits of humour for the tourists themselves and advantages for the businesses they visit. The work offers empirical data embellishing existing conceptual approaches. The data were collected across five tourism settings in Australia where humour was a well-recognised component of the experience. Both a questionnaire-based survey and focus group discussions were employed to access key information. The study identified a suite of reasons as to why humour should be encouraged during tourism experiences. The findings highlighted the role humour plays for tourists in connecting with others and in coping with difficult and stressful travel situations. Additionally, the research outlined key ways humour adds value for tourism businesses, notably in terms of providing truly memorable experiences. Further benefits of using humour for the businesses lie in distinctiveness, engagement with customers and enhancing the likelihood of repeat business.