Getting a grip on why incivility happens within the workplace : a commentary essay : Michael Leiter: Analyzing and theorizing the dynamics of the workplace incivility crisis. SprinterBriefs in Psychology, New York, 2013 (88 pp). ISBN 978-94-007-5571-0 (eBook)

To map our commentary essay, we will first start by understanding exactly what ‘incivility’ is and how it differentiates from other constructs, in order for the audience to contextualise Leiter’s (2013_ use of incivility. Next will be our overview and in it our first line of discussion is the understanding the Risk Management Model and how Leiter uses it as a framework (e.g. emotions and their impact as social contagions within a workplace).