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Emotional labor strategy and job satisfaction : a Chinese perspective

journal contribution
posted on 06.12.2017, 00:00 by Zhou Jiang, D Park
We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Volume

41

Issue

6

Start Page

933

End Page

938

Number of Pages

6

eISSN

1179-6391

ISSN

0301-2212

Location

New Zealand

Publisher

Society for Personality Research (Inc.)

Language

en-aus

Peer Reviewed

Yes

Open Access

No

Era Eligible

Yes

Journal

Social behavior and personality : an international journal.