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Determinants of perceived service quality : an empirical study
journal contributionposted on 2017-12-06, 00:00 authored by M Chowdhury, Parves Sultan
The main objective of this study was to examine the reliability of the twelve dimensions of service quality as developed by Parasuraman et al. (1985) in the context of private universities of Bangladesh.
Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)
Number of Pages10
PublisherInstitute of Business Administration, University of Dhaka, Bangladesh
External Author AffiliationsBangladesh Open University; Rajshahi University;