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Determinants of perceived service quality : an empirical study

journal contribution
posted on 2017-12-06, 00:00 authored by M Chowdhury, Parves Sultan
The main objective of this study was to examine the reliability of the twelve dimensions of service quality as developed by Parasuraman et al. (1985) in the context of private universities of Bangladesh.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Volume

31

Issue

1-2

Start Page

179

End Page

188

Number of Pages

10

ISSN

1680-9823

Location

Dhaka, Bangladesh

Publisher

Institute of Business Administration, University of Dhaka, Bangladesh

Language

en-aus

Peer Reviewed

No

Open Access

No

External Author Affiliations

Bangladesh Open University; Rajshahi University;

Era Eligible

No

Journal

Journal of business administration.

Usage metrics

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Categories

Keywords

SERVQUALReliability analysisCronbach AlphaCommerce, Management, Tourism and Services not elsewhere classifiedQuality ManagementMarketing not elsewhere classified

Licence

CQUniversity General 1.0

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