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Continuous quality improvement and comprehensive primary healthcare: A systems framework to improve service quality and health outcomes
journal contributionposted on 2020-03-16, 00:00 authored by Janya MccalmanJanya Mccalman, Roxanne Bainbridge, R Bailie
Continuous quality improvement (CQI) processes for improving clinical care and health outcomes have been implemented by primary healthcare services, with resultant healthcare impacts. But only 10% to 20% of gain in health outcomes is contributed by healthcare services; a much larger share is determined by social and cultural factors. This perspective paper argues that healthcare and health outcomes can be enhanced through applying CQI as a systems approach to comprehensive primary healthcare.