File(s) not publicly available
Complexity and learning behaviours in product innovation
journal contributionposted on 2017-12-06, 00:00 authored by Ross ChapmanRoss Chapman, Paul HylandPaul Hyland
Successful product innovation and the ability of companies to continuously improve their innovation processes are rapidly becoming essential requirements for competitive advantage and long-term growth in both manufacturing and service industries. It is now recognized that companies must develop innovation capabilities across all stages of the product development, manufacture, and distribution cycle. These Continuous Product Innovation (CPI) capabilities are closely associated with a company’s knowledge management systems and processes. Companies must develop mechanisms to continuously improve these capabilities over time. Using results of an international survey on CPI practices, sets of companies are identified by similarities in specific contingencies related to their complexity of product, process, technological, and customer interface. Differences between the learning behaviors found present in the company groups and in the levers used to develop and support these behaviors are identified and discussed. This paper also discusses appropriate mechanisms for firms with similar complexities, and some approaches they can use to improve their organizational learning and product innovation.
Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)
Number of Pages9
External Author AffiliationsFaculty of Business and Law; TBA Research Institute; University of Western Sydney;