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Bridging the gap: Integrating quality management into health promotion practice
journal contributionposted on 30.03.2022, 22:41 authored by B Maycock, Sonja HallSonja Hall
In the 1940's, the business world saw a move towards the use of quality management to ensure the quality and consistency of the product for the customer. By the 1980's, quality paradigms had started to infiltrate the health system in an attempt to reduce clinical errors and improve patient satisfaction.