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Banking service quality in the Middle Eastern and GCC countries : understanding the future research directions

journal contribution
posted on 06.12.2017, 00:00 by Akram Al-Jazzazi, Parves Sultan
The aim of this paper is to review some of the key studies in banking service quality area with particular attentions to the Middle East and GCC (Gulf corporation council) countries and to explore some future research directions. This paper reviews the key literatures that were published in the last three decades in various academic journals. This review generated 12 research questions both for Islamic and conventional banking services operating in the Middle Eastern and GCC countries. This paper is a desk research and guides researchers with some possible research questions for empirical tests. This paper would be useful for the researchers and practitioners as a possible guide to design the research questions, and subsequently to test the research questions in the context of the banking service quality in the Middle Eastern and GCC countries.

History

Volume

1

Start Page

37

End Page

49

Number of Pages

13

ISSN

1178-8933

Location

New Zealand

Publisher

Asia Business Research Corporation

Language

en-aus

Peer Reviewed

Yes

Open Access

No

Era Eligible

Yes

Journal

Asian journal of business research.