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Assisting problem gamblers in the gaming venue: A counsellor perspective

journal contribution
posted on 10.08.2018, 00:00 by Nerilee Hing, E Nuske
Governments now recognise gambling as a social and public health issue that invites a collaborative approach to responsible gambling and help-seeking involving the gambling industry, gambling help agencies and the wider community. In this paper, we report on findings from interviews with 23 counsellors working in Queensland Gambling Help agencies in Australia based on their own and their clients' experiences of the processes and practices involved in help seeking in gaming venues. An aim of this study was to establish how venues interact with local gambling help agencies to provide assistance to patrons with gambling problems and the way that venue staff respond. It identified gaps in relevant staff skills and responsible gambling training, particularly the barriers to providing appropriate assistance to problem gamblers, and best practice examples. The barriers to seeking assistance included: patrons feeling shame; issues of confidentiality; and lack of awareness of help available at gaming venues. © 2010 Springer Science+Business Media, LLC.

Funding

Other

History

Volume

9

Issue

6

Start Page

696

End Page

708

Number of Pages

13

eISSN

1557-1882

ISSN

1557-1874

Publisher

Springer New York LLC

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

Southern Cross University

Era Eligible

Yes

Journal

International Journal of Mental Health and Addiction

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