An integrated response model for business disruption

Purpose: This paper will discuss the planning and use of an all hazards emergency services approach to business disruption as a result of Australian hosting the 2018 Commonwealth Games (GC2018). It will outline how this emergency response model worked and how it can transition into other operational areas. Design: Whilst the Commonwealth Games provided a unique opportunity for Australia to showcase its large event capability, it also highlighted the need for innovation due to business disruption for front-line emergency response agencies. The Queensland Fire and Emergency Service (QFES) was faced with the need to review the standard emergency response model and come up with a way to maintain business as usual operational effectiveness. Findings: An all hazards approach to emergency response was ultimately achieved through expanded air operations (helicopters), the use of a multi-agency approach and the use of volunteers to achieve strategic risk management outcomes.. Practical Implications: The practical solutions that emerged are discussed as is the expanded response model and collaborative engagements to achieve risk reduction, readiness and preparation. Originality/Value: The solution to utilise an integrated emergency response methodology including rapid and effective aerial support reflected an all hazards response to include deployment to road crash rescue, hazardous materials and structural fires. This business model ensured QFES continued to meet its established ‘operational excellence’ standards whilst pioneering options to address incident responses within the community where circumstances are considered exceptional.