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An empirical validation of eco-service quality (ECOPERF) scale measure: A short form ECOPERF

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journal contribution
posted on 13.05.2022, 00:41 by Joo BanJoo Ban, Sathya Rashmi GURUGE
This study examined validity two key dimensions of eco-service quality (ECOPERF) scale measure in predicting ecotourism customer satisfaction. Data collected from 269 ecotourists in Australia suggest that the short form ECOPERF instrument (i.e., Eco-service dimension alone) can serve as a useful tool for assessing ecotourism service quality in predicting customer satisfaction. Further, our findings show that the environmentally-friendly practice is a prominent service quality attribute in the assessment of ecotourism service quality. The results provide useful implications for academics and practitioners.

History

Volume

5

Issue

2

Start Page

43

End Page

51

Number of Pages

9

eISSN

2574-1179

ISSN

2574-0245

Additional Rights

CC BY-NC-ND 4.0

Peer Reviewed

Yes

Open Access

Yes

Era Eligible

Yes

Journal

RAIS Journal for Social Sciences

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