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An Empirical examination of performance measurement for managing continuous innovation in logistics
journal contributionposted on 2017-12-06, 00:00 authored by Claudine SoosayClaudine Soosay, Ross ChapmanRoss Chapman
Performance measurement within organisation identifies areas of a business that need attention and improvement. The measurement and control of logistics performance requires the selection of critical performance measure and the development of information systems to gather required data report on variance analysis and recommend corrective action. The logistics function is increasing its strategic importance as more and more firms in developed economies such as Singapore and Australia and forced to compete globally to survive. Innovative firms measure outcomes of strategies and action plans to ensure that systems and processes allow for continuing improvement. The key objective of the research report in this paper was to investigate the performance measures used in logistics firms and their significance in enabling improvements and continuous innovation in logistics operations.