Third party data service providers can enhance patient-provider interactions: Insights from a Delphi study

Data sharing between financial services organisations has led to a proliferation of third party data service providers that are not parties to transactions but facilitate interactions between them by analysing, manipulating or storing data related to transactions. This has led to widespread legal, technological and sociocultural changes in that sector broadly described as Open-Banking initiatives. Third party service providers have not emerged in the healthcare sector in the same way. This study reports preliminary results of a Delphi study comprising healthcare and financial experts to explore the extent to which third party providers in healthcare is beneficial and feasible. Ensuring the quality of data service provided by third parties was seen to be a critical success factor. A causal loop model was used to describe the inter-dependent factors underpinning this factor. Further investigations to augment the model with Consumer Data Rights and validate empirically are underway.