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The role of relational capabilities in developing the capacity for supply chain innovation

conference contribution
posted on 2017-12-06, 00:00 authored by Mario FerrerMario Ferrer, Paul HylandPaul Hyland, Philip BrethertonPhilip Bretherton
The purpose of this paper is to gain a better understanding of the types of relational capabilities supply chain participants develop to enable ongoing supply chain innovation capacity building that produces improved business outcomes. This is exploratory research using qualitative data gathered by using five interviews, with the Australian road freight industry as the context. Two key relational capabilities and the improvement of four key business outcomes were identified as being present in the interaction of freight transport service providers with members of their supply chain. The data also demonstrates that by entering into competence building relationships with customers and suppliers firms can build capabilities that will increase their capacity for supply chain innovation. Even in short term arm’s length relationships firms can acquire improved skills behaviours and practices that enhance their operation effectiveness and the efficiency of the supply chain relationships.


Parent Title

Proceedings of the 7th ANZAM Operations, Supply Chain and Services Management Symposium, Adelaide, South Australia, 8th-10th June 2009.

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Adelaide, SA


University of South Australia

Place of Publication

Adelaide, SA

Peer Reviewed

  • Yes

Open Access

  • No

Era Eligible

  • Yes

Name of Conference

Australian and New Zealand Academy of Management. Operations, Supply Chain & Services Management Symposium