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Download fileThe personal interface: The value of the 'human factor' in supporting technology-supported learning programs
conference contribution
posted on 2017-12-06, 00:00 authored by AM Gooley, P Skippington, SJ TowersThe conception and implementation of a model to provide adequate, effective, and efficient support to learners undertaking technology-supported learning programs remains a vexed issue for many learning providers. Learning support refers to frameworks that assist learners to achieve their learning purposes regardless of their age, background, employment or geography. While information and communications technologies (ICTs) support improved learner access to information, learning resources, equipment, facilities and/or subject expertise, there remains, for many learners, a degree of isolation and frustration. Without careful planning and appropriate strategies, ICTs may facilitate the provision of impersonal, organisational or instutional support rather than personal, individual support which is needed to encourage active, independent learning. This paper draws on research trends and a decade of experience in supporting technology-based learning services to present a model of learning support which relies on personalised, human interaction to support technology-supported learning programs. It presents a model that integrates the technological with the human to create open, empathetic and personal support approaches that have proven to be both effective an efficient.
Funding
Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)
History
Editor
Appleton KJ; Macpherson CR; Orr DLParent Title
Lifelong Learning Conference: Selected papers from the inaugural international Lifelong Learning ConferenceStart Page
245End Page
250Number of Pages
6Start Date
2000-07-17Finish Date
2000-07-19ISBN-10
1876674067Location
Yeppoon, Qld.Publisher
Lifelong Learning Conference Committee, Central Queensland UniversityPlace of Publication
Rockhampton, Qld.Additional Rights
This volume is copyright to the Lifelong Learning Conference Committee. The authors retain individual copyright of their own papers. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permissionPeer Reviewed
- Yes
Open Access
- No
External Author Affiliations
Central Queensland University; Open Learning Network (Qld.);Era Eligible
- No