The influence of leaders' emotional intelligence on employees' psychological safety and performance in the Australian hospitality industry

The hospitality industry is one of the fastest growing industries in Australia. However, with growth comes a wide variety of complexities and challenges due to the labour intensive nature of the industry. Australia's hospitality industry is struggling to attract and retain employees, especially in the post-Covid economy. This study explores the relationship between leaders' emotional intelligence, employees' psychological safety and performance-a relationship that is largely under-investigated in the hospitality industry. The paper reviews the literature to better understand the connection between theories of emotional intelligence, leadership, and psychological safety. By exploring this link, this study aims to identify knowledge gaps that can guide future research. Implications are drawn for human resource practitioners and managers in the hospitality industry.