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The hardest part of my job is to say ‘No’ to volunteers: An exemplary model of volunteer management within a food rescue organisation

The involvement and effective management of volunteers in Not-for-profit sector have become critical with the retracted government funding and increasing service demand. Whilst most Not-for-profit organisations are struggling to attract, train, utilise and retain their volunteering workforce, some organisations have the opposite problem—a surplus of volunteering labour that they have to say ‘No’ to. This paper deploys an exploratory case study approach in investigating the volunteer management processes of an exemplary Australian food rescue organisation and discovers that its success is largely attributable to its social entrepreneurial model of volunteer management. It then identifies the unique challenges this model brings. This study advances volunteer management literature by extending theoretical model and identifying its major HRM challenges.

Funding

Other

History

Start Page

1223

End Page

1223

Number of Pages

1

Start Date

03/12/2019

Finish Date

06/12/2019

ISBN-13

9780648110958

Location

Cairns, Qld., Australia

Publisher

Australian and New Zealand Academy of Management

Place of Publication

Queensland, Australia

Peer Reviewed

Yes

Open Access

No

Era Eligible

No

Name of Conference

33rd Annual Australian & New Zealand Academy of Management Conference