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The Wiki: A tool to support the activities of the knowledge worker

Version 2 2022-05-26, 05:28
Version 1 2017-12-06, 00:00
conference contribution
posted on 2022-05-26, 05:28 authored by H Hasan, C Pfaff
Since its increase in popularity in the 1990’s, mainstream knowledge management research has grappled with problems of capturing, storing and disseminating knowledge in order to support growth and learning in organisations. Attempts by management to impose knowledge management initiatives often ignore the fact that, as knowledge workers, many employees possess a huge array of work-related tacit knowledge, which cannot readily be made explicit through formal enterprise knowledge management systems and processes. Informal collaborative software, known as Wikis, may provide a more appropriate knowledge management capability and environment to capture tacit knowledge. However Wikis are only now moving from the social to the corporate arena because they challenge management authority by engaging the knowledge worker in democratising organisational knowledge. Theoretical development is needed, accompanied by sound methodologies, to better understand these new processes of creation, accumulation and maintenance of knowledge in organisations. This paper has addressed the gap between theory and method by using Activity Theory to analyse the Wiki as a tool that mediates employee-based knowledge management activities.


Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)


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Rockhampton, Qld.


Knowledge Creation Press

Place of Publication

Everleigh, N.S.W.

Peer Reviewed

  • Yes

Open Access

  • No

External Author Affiliations

Sydney International Campus; University of Wollongong;

Era Eligible

  • Yes

Name of Conference

National Conference on Transformational Tools for 21st Century Minds

Parent Title

Transformational tools for the 21st century