The Role of Organizational Factors and Trust on FinTech Adoption in Indian Financial Organizations

Trust is a crucial factor in technology adoption decisions made by organizations. Understanding its importance is critical for accelerating the adoption of financial technologies (FinTech). Earlier studies investigated the significance of trust in new technologies and the subsequent technology adoption decisions. However, these were limited to studying the benefits of FinTech, and not on the factors enabling trust in FinTech and the subsequent adoption decision. This research-in-progress paper aims to investigate the role of organizational factors in enabling trust in FinTech to support FinTech adoption among Indian financial organizations. This study adopts a quantitative method for data collection. The initial data collected from Indian financial organizations indicate the importance of senior management support, organization size and competence in enabling trust in FinTech. The role of organizational factors in enabling trust in FinTech and the subsequent adoption decision will be then assessed using the structural model.