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The Phenomena of uncontrolled communication as resistance during the implementation of an enterprise resource planning system

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conference contribution
posted on 06.12.2017, 00:00 by Marilyn WellsMarilyn Wells, Marilyn FisherMarilyn Fisher
This paper uses case study methodology to examine the phenomena of uncontrolled or informal communication (rumours) in an organization in the process of planned change accompanying the implementation of an enterprise resource planning system (ERP). This case study shows the effects of staff resistance, and detrimental rumours in particular, during the course of an information systems implementation in a large organisation. The information systems literature identifies that staff resistance to a new system implementation can influence negatively on both the course of the implementation and user uptake of the system as shown in the modified technology acceptance model (TAM). The staff perceptions in this case shows that rumours may fuel negative perceptions about the new system if not effectively managed, and result in staff displaying resistant behaviours. The findings from this study recommend that staff perceptions are monitored and appropriate management strategies employed to more effectively ameliorate uncontrolled communication in organisations adopting new technology.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Start Page

1

End Page

14

Number of Pages

14

Start Date

01/01/2007

Finish Date

01/01/2007

ISBN-10

1863081410

Location

Sydney, Australia

Publisher

Promoco Conventions

Place of Publication

Canning Bridge, Western Australia

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

Division of Human Resources; Faculty of Business and Informatics; International conference;

Era Eligible

Yes

Name of Conference

Australian and New Zealand Academy of Management. International conference