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System effectiveness and operational effectiveness : can an optimal balance be obtained?

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conference contribution
posted on 06.12.2017, 00:00 by Ricardo SantaRicardo Santa, Mario FerrerMario Ferrer, Paul HylandPaul Hyland
Organisations are increasingly investing significant resources, time and money, in complex information systems. In most cases there are important claims made concerning how these expensive systems will produce considerable improvements in the operational performance of the organisations. However there is evidence that shows many of these systems fail to deliver and often fail completely. This paper attempts to provide linkages between system effectiveness and operational performance that will enable managers to better understand the interaction between information systems and operational performance. Drawing on literature on both information systems and operational effectiveness this paper puts forward a model for further empirical investigation.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Start Page

1

End Page

16

Number of Pages

16

Start Date

01/01/2006

ISBN-10

1921047348

Location

Yeppoon, Qld.

Publisher

Australian and New Zealand Academy of Management

Place of Publication

Lindfield, NSW

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

Faculty of Business and Informatics; International conference; TBA Research Institute;

Era Eligible

Yes

Name of Conference

Australian and New Zealand Academy of Management. International conference