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Service quality in a vocational education institution in Australia : An empirical investigation of the ‘Integrated - Process Model of Service Quality, Institutional Brand and Behavioural Intentions'
conference contribution
posted on 2018-08-22, 00:00 authored by Al Sadat Ibne AhmedAl Sadat Ibne Ahmed, Parves Sultan, N Keyasi, J KoukoulisThe purpose of the paper is to understand the perception of international VET (Vocational Education and Training) students in regard to critical antecedents, dimensions and consequences of service quality with an aim to develop a conceptual service quality model in the context of VET institutions in Australia.
The paper outlines the rationale and discusses the related literature on VET industry, international VET education and various dimensions of service quality model.
History
Editor
Hoque TStart Page
1End Page
16Number of Pages
16Start Date
2016-12-15Finish Date
2016-12-16Location
Rome, ItalyPublisher
Global Research Institute for Business Academics, AustraliaPlace of Publication
Clayton, Vic.Full Text URL
Peer Reviewed
- Yes
Open Access
- No
Era Eligible
- Yes