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Service quality in a vocational education institution in Australia : An empirical investigation of the ‘Integrated - Process Model of Service Quality, Institutional Brand and Behavioural Intentions'

conference contribution
posted on 22.08.2018, 00:00 by Al Sadat Ibne AhmedAl Sadat Ibne Ahmed, Parves SultanParves Sultan, N Keyasi, J Koukoulis
The purpose of the paper is to understand the perception of international VET (Vocational Education and Training) students in regard to critical antecedents, dimensions and consequences of service quality with an aim to develop a conceptual service quality model in the context of VET institutions in Australia. The paper outlines the rationale and discusses the related literature on VET industry, international VET education and various dimensions of service quality model.

History

Editor

Hoque T

Start Page

1

End Page

16

Number of Pages

16

Start Date

15/12/2016

Finish Date

16/12/2016

Location

Rome, Italy

Publisher

Global Research Institute for Business Academics, Australia

Place of Publication

Clayton, Vic.

Peer Reviewed

Yes

Open Access

No

Era Eligible

Yes

Name of Conference

7th European Business Research Conference (2016)

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