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SME construction industry subcontractors performance measurement and improvement

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conference contribution
posted on 06.12.2017, 00:00 authored by J Dalrymple, P Bryar
This paper focuses on performance measurement and improvement within SME construction industry subcontractors. It commences with a literature review of tools and techniques such as quality assurance and certification, total quality management, quality awards and business excellence frameworks and benchmarking traditionally used to measure performance and improvement in a wide range of enterprises. Many of these approaches have reached maturity in manufacturing companies and many have been adopted in service companies. However, the construction industry has largely been untouched by these developments. The paper explores the potential of an International Business Profile Benchmarking instrument within the construction industry by applying it to a firm in the construction supply chain. This world-class approach has been widely used in Europe and has enabled significant sectoral supply chain developments.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Editor

Kennedy J; Di Milia V

Parent Title

Proceedings of the 20th ANZAM Conference [electronic resource] : Management : pragmatism, philosophy, priorities

Start Page

1

End Page

16

Number of Pages

16

Start Date

01/01/2006

ISBN-10

1921047348

Location

Yeppoon, Qld.

Publisher

Australian and New Zealand Academy of Management

Place of Publication

Lindfield, NSW

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

Centre for Management Quality Research; International conference;

Era Eligible

No

Name of Conference

Australian and New Zealand Academy of Management. International conference

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