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Risks and uncertainties in citizens’ trust and adoption of e-government: A proposed framework
conference contributionposted on 07.04.2021, 00:13 by Rongbin Yang, Santoso Wibowo
This paper presents a conceptual framework to identify risks and uncertainty as relevant factors for assessing citizens’ trusts and their adoption intention of e-government. To strengthen the arguments on the effects of risk aversion and uncertainty avoidance on trust in the adoption intention of e-government, a research model grounded in the technology acceptance model (TAM) theory, risk aversion and uncertainty avoidance framework is proposed based on a review of an extensive literature. This study will be conducted by using an online survey questionnaire. The study findings are expected to enhance our knowledge on the factors associated with citizen’s intention to adopt e-government.