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Quality management practices and performance : an inter-industry comparison

conference contribution
posted on 06.12.2017, 00:00 by B Sharma, David GadenneDavid Gadenne
This paper investigates similarities and differences in total quality management practices across different industry groups such as manufacturing, service and construction industries. The study also investigates the relationship between the quality management practices and business performance by industry category. A survey was conducted using Powell’s (1995) framework as a basis, and sent to Queensland businesses. One hundred and forty responses were received - 62 from the manufacturing sector, 58 from the service sector, and 20 from the construction sector. The results suggest that there are some common factors including value chain integration, efficiency and employee involvement, though the composition of quality management practices comprising these factors, and their relative importance differed somewhat between industries. The results reveal that value chain integration in particular appears to be of primary importance for quality management in each of the industries examined. The results of MANOVA analyses suggest evidence of an association between some of the quality management practices and performance for the manufacturing and service industries but not for the construction industry.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Start Page

1010

End Page

1026

Number of Pages

17

Start Date

01/01/2002

ISBN-10

0732621984

Location

Kuala Lumpur, Malalysia

Publisher

Monash University

Place of Publication

Melbourne, Vic.

Peer Reviewed

Yes

Open Access

No

Era Eligible

Yes

Name of Conference

International Research Conference on Quality, Innovation and Knowledge Management

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