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Quality management practices and performance : an inter-industry comparison
conference contribution
posted on 2017-12-06, 00:00 authored by B Sharma, David GadenneDavid GadenneThis paper investigates similarities and differences in total quality management practices across different industry groups such as manufacturing, service and construction industries. The study also investigates the relationship between the quality management practices and business performance by industry category. A survey was conducted using Powell’s (1995) framework as a basis, and sent to Queensland businesses. One hundred and forty responses were received - 62 from the manufacturing sector, 58 from the service sector, and 20 from the construction sector. The results suggest that there are some common factors including value chain integration, efficiency and employee involvement, though the composition of quality management practices comprising these factors, and their relative importance differed somewhat between industries. The results reveal that value chain integration in particular appears to be of primary importance for quality management in each of the industries examined. The results of MANOVA analyses suggest evidence of an association between some of the quality management practices and performance for the manufacturing and service industries but not for the construction industry.
Funding
Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)
History
Start Page
1010End Page
1026Number of Pages
17Start Date
2002-02-17Finish Date
2002-02-20ISBN-10
0732621984Location
Kuala Lumpur, MalalysiaPublisher
Monash UniversityPlace of Publication
Melbourne, Vic.Peer Reviewed
- Yes
Open Access
- No
Era Eligible
- Yes